Southwest Airlines is in the business of customer service. Make no mistake about it.

Friendly greetings with a smile, announcements aimed at getting a chuckle, and efficient service make the flying experience tolerable, even in our current climate of fewer flights, more delays, and security annoyances.

We just returned from a cross-country round-trip and, as is usually the case with Southwest, it was smooth sailing all the way. Upon arrival back home, we were sent on our way with the advice to “be kind to each other.”

For consumers, a little courtesy and civility go a long way in humanizing the process. Good old fashioned customer service. It is greatly underrated.

Thank you, Southwest, for another pleasant flying experience.

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POSTSCRIPT: In a final show of customer appreciation, a Southwest Airlines flight attendant found our post and left the following message:

Author : SWA Flight Attendant
Comment:
Hey guys,
Glad to see your flights were good ones! Thanks for your business! We do appreciate it!
LUV Ya!