Southwest Airlines Comes Through Again
Written by Ann Pietrangelo on September 13th, 2008 in Conversations.
Southwest Airlines is in the business of customer service. Make no mistake about it.
Friendly greetings with a smile, announcements aimed at getting a chuckle, and efficient service make the flying experience tolerable, even in our current climate of fewer flights, more delays, and security annoyances.
We just returned from a cross-country round-trip and, as is usually the case with Southwest, it was smooth sailing all the way. Upon arrival back home, we were sent on our way with the advice to “be kind to each other.”
For consumers, a little courtesy and civility go a long way in humanizing the process. Good old fashioned customer service. It is greatly underrated.
Thank you, Southwest, for another pleasant flying experience.
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POSTSCRIPT: In a final show of customer appreciation, a Southwest Airlines flight attendant found our post and left the following message:
Author : SWA Flight Attendant
Comment:
Hey guys,
Glad to see your flights were good ones! Thanks for your business! We do appreciate it!
LUV Ya!
September 13th, 2008 at 9:52 pm
Hey guys,
Glad to see your flights were good ones! Thanks for your business! We do appreciate it!
LUV Ya!
September 15th, 2008 at 4:38 pm
Nice Blog – Have never had a problem with Southwest – we normally drive from Florida to Pennsylvania to visit the kids & grandkids – going through the Philly airport is just a total nightmare, making the 16 hour drive at $4 per gallon in a gas guzzling SUV the better choice.
September 15th, 2008 at 4:59 pm
Thanks visiting and commenting. No matter what airline, traveling by air just isn’t as fun as it used to be.
Ouch! on the gas guzzling SUV…